Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. (What does this mean?)
As a florist we sell flowers, plants, we create wedding arrangements and sympathy funeral arrangements and a host of other services. Why would a customer choose us over another florist? We sell the same flowers from the same wholesalers that the 3 other local flowers shops in the area do. We are all priced about the same for weddings, funerals, events...etc. The one thing we have over any other florist is CUSTOMER SERVICE.
As stated above...Customer Service the act of taking care of a customer needs! Whatever those needs are. We are available 24/7. When you call our shop WE ANSWER! If the shop is closed the phone call goes to either the owners or managers cell. If you want to place an order at 7pm you can do it on our web site. If a bride has a question about her wedding after dinner on a Sunday and she calls Marcy (The owner/wedding coordinator) Marcy answers her cell (Marcy gives her cell phone number to ALL her brides just for this reason)
Read our reviews on Google, Yelp, Facebook "The Knot" "Wedding Wire" etc... They all say the same thing. Along with great products and arrangements its our attention to detail and customer service that is unmatched. We remember your name, were available to you when you need us, we make awesome flower arrangements, if there is a problem...we fix it! We want to be your florist forever, not just for one day. Give us a try, you won't regret it.
