Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

South Jersey Florist Delivery Policy

We’re pleased to deliver flowers throughout Galloway Township our local delivery area. Delivery fees and availability are confirmed at checkout based on the recipient’s address.

Please provide the recipient’s full name, complete address, phone number, and any delivery instructions when placing your order. If an address is incorrect or incomplete, we’ll contact you to arrange an update. Additional delivery fees may apply if a second trip is needed.

We do our best to deliver on your requested date, but we cannot guarantee a specific arrival time. If you have a time sensitive request, please contact us before placing your order so we can confirm whether we can accommodate it.

If the recipient is unavailable, our driver may leave the flowers in a safe, shaded and protected location; they will call the recipient to let them know that a delivery was attempted and where the package is and take a picture of the exact delivery location, or will leave it with someone at the address when appropriate or a neighbor when all other options are exhausted. If none of theses options are suitable, we’ll contact you (the sender) to find out your exact wishes for a successful re-delivery.

Weather, building access, and other conditions may affect delivery.

For hospital, school, hotels, and business deliveries, please confirm that the location accepts flowers and provide any department, room, or suite information. Delivery to the facility’s reception desk counts as completed delivery.

Questions about an order? Please contact South Jersey Florist, and we’ll be happy to help.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.